Frequently Asked Questions

Product Faq's

• +
  What is the process of creating a hand-tufted wool rug?

  A hand-tufted wool rug is created by punching strands of wool into a canvas that is stretched on a frame using a hand-operated tool called a tufting gun. The loops of wool are then sheared to create a smooth cut-pile surface. This process is less time-intensive and requires less skill than hand-knotting.
  

• +
  How do I maintain and clean my hand-tufted wool rug?

  Regular vacuuming with a flat head attachment (not the brush side) is recommended for maintaining your hand-tufted rug. For liquid spills, dab with a paper towel without rubbing. For stronger stains, use a gentle cleaning product like DRY WONDER. It's also a good idea to have your rug professionally cleaned once a year.
  

• +
  What are the advantages of owning a hand-tufted wool rug?

  Hand-tufted wool rugs offer several benefits, including durability, a wide variety of shapes, sizes, and colors, and the ability to customize the rug's thickness. They are also more affordable than hand-knotted rugs while still providing a high-quality appearance and feel.
  

• +
  How can I determine if a rug is hand-tufted or hand-knotted?

  To differentiate between a hand-tufted and hand-knotted rug, examine the back of the rug. Hand-tufted rugs will have a canvas backing glued to the back, while hand-knotted rugs will display individual knots and a tapestry-style pattern on the reverse side. The knots in hand-knotted rugs may vary in size and uniformity, whereas hand-tufted rugs will have a more consistent appearance.
  

• +
  How to clean a woolen rug?

  If you want your woolen rug to last a long time, you need to take care of it. Here are some tips:

  • Vacuum your rug regularly on low power and without a beater brush.
  • Rotate your rug occasionally so that it wears evenly.
  • Use a rug underlay to protect your rug.
  • If you need to clean your rug, take it to a professional cleaner. Don't try to machine wash it.

  For more details, please check our Rugs Care Guide.

• +
  How to treat the stains on my rug?

  If you spill something on your rug, don't panic! Here's what you should do:

  
  

  • If it's a liquid, try to soak it up with a kitchen towel or toilet paper. Don't rub!
  • If it's food, use a spoon to remove as much as possible.
  • Mix lukewarm water with mild detergent like shampoo (1 to 1).
  • Dip a white cloth into the mix and dampen the stain. Don't rub!
  • Use a white cloth to dry the spot.
  • Make a new mix of lukewarm water and hair conditioner.
  • Dip a white cloth into the new mix and dampen the stain. Then use a dry cloth on the same spot. Repeat this process 3-5 times.
  • Finally, dry the area that has been stained with a white cloth or toilet paper or both. If the stain is still there, take your rug to a professional cleaner.

  For more details, please check our Rugs Care Guide.
  

• +
  How to clean Bamboo Silk Rugs?

  Bamboo silk rugs are delicate, so you need to be careful with them. Here's what you should do to Clean Bamboo Silk Rugs:

  
  

  • Avoid dragging furniture on the rug.
  • Rotate your rug occasionally so that it wears evenly.
  • Vacuum your rug regularly on very low power and without a beater brush.
  • Use a rug underlay to protect your rug.
  • If you need to clean your rug, take it to a professional cleaner. Don't use chemicals or liquid to remove stains.

  For more details, please check our Rugs Care Guide.